FREQUENTLY ASKED QUESTIONS
What are your shipping rates?
- Standard Shipping (5 – 7 business days): $4.99
- Premium Shipping (1 – 3 business days): $9.99
Why don’t you guarantee shipping?
We can only guarantee what is in our control. We place our faith and trust in our shipping providers, but cannot guarantee their performance.
Do you ship internationally?
YES! We have received and fulfilled orders from 6 continents and lots of different countries. Sometimes shipping internationally sucks and it takes a long time. Customs can hold up a package for a number of days. Be patient and give it at least 30 days. If you think it’s stuck or lost in the mail, let us know by contacting us.
What are your international shipping rates?
The price depends on your location, please use the shipping calculator in the cart.
What about duties and fees?
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
When is your order cutoff time?
Orders that come in after 12pm PST will be pushed to the next business day. We strive to ship out all orders within 24 hours; however if we cannot fulfill an order within 3 business days then we will notify you of options.
Can I return products?
You can return or exchange any unused or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded or online store coupon code sent to the original order shipping address.
Do you sell products locally?
Our long term goal is to get our products in retail locations. If you know of a person who should carry our products, please have them contact us.
When are you going to ship my products?
If our products are in inventory we strive to ship out products within 24 hours. If an item is backordered we will ship the product out when we receive it. For multiple items (with one being backordered) we will group them together and ship them out together unless requested otherwise by you.